Shipping policy

Shipping Policy

This policy applies to orders placed on zhasstore.com, operated by ZHAS LLC, California, United States.

Where we ship

We ship to addresses within the United States only, including Alaska and Hawaii. We do not ship internationally, and we cannot ship to freight forwarders.

How your order is fulfilled

Orders are picked, packed and dispatched on our behalf by Amazon Multi-Channel Fulfillment, from Amazon fulfilment centres inside the United States. We do not dispatch orders from any ZHAS LLC office address, and we do not offer customer collection.

Shipping rates

Standard Shipping: $8.00 on orders under $70.00.
Standard Shipping: FREE on orders of $70.00 or more.
Express Shipping: $15.00, available on all orders.

Shipping charges are calculated and displayed at checkout before you pay. Sales tax, where it applies, is also calculated and displayed at checkout.

Delivery estimates

Standard Shipping: approximately 3-5 business days in transit.
Express Shipping: approximately 2 business days in transit.

These are estimates based on our fulfilment partner's published service levels. They are estimates, not guarantees. Transit time is counted from the day your order is dispatched, not from the day you place it, and order processing time is additional. We do not offer guaranteed, overnight or next-day delivery. Delivery may take longer to Alaska, Hawaii and remote addresses, and during peak periods, carrier disruption or severe weather.

Order processing

Orders are processed on business days, Monday to Friday, excluding US public holidays. Orders placed on a weekend or public holiday begin processing on the next business day. You will receive a dispatch confirmation email when your order leaves the fulfilment centre.

Tracking

Your dispatch confirmation email includes a tracking number. Please allow up to 24 hours after dispatch for tracking information to become active with the carrier.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. Once an order has been dispatched we are not able to reroute it. If a parcel is returned to our fulfilment partner as undeliverable because the address was incorrect or incomplete, we will contact you to arrange redelivery, which may incur an additional shipping charge.

Lost or damaged parcels

If tracking shows your parcel as delivered but you have not received it, please check with neighbours and any building management first, then contact us. If your order arrives damaged, contact us within 7 days of delivery with photographs so that we can resolve it.

Restricted items

Certain products, including aerosol items, are subject to carrier transport restrictions and may not be available for every shipping speed or every destination. Where a restriction applies it is noted on the product page.

Returns

We do not accept returns or customer collections at any ZHAS LLC address. To return an item you must first email support@zhasstore.com so that we can issue a return authorisation and the correct return address. Please see our Return and Refund Policy for full details.