Refund policy

Return and Refund Policy

This policy applies to purchases made on zhasstore.com, operated by ZHAS LLC, California, United States. We currently sell and ship within the United States only.

Return window

You may request a return within 30 days of the delivery date. To be eligible, the item must be unused or in the same condition in which you received it, and in its original packaging with any included accessories, blades, attachments or inserts.

Items that cannot be returned

Personal care and hygiene items, including body sprays and facial tools such as face brushes, cannot be returned once they have been opened or used, for health and safety reasons. An unopened item still in its original packaging can be returned within 30 days of delivery in the normal way.
Items returned more than 30 days after delivery.
Items damaged through misuse, or missing parts for reasons not due to our error.

How to start a return - please read before sending anything back

Every return must be authorised by us before you send the item back. We do not publish a return address, and there is no return address on this page for you to use.

Email support@zhasstore.com with your order number and a description of the issue. Please include photographs if the item arrived damaged, faulty or incorrect.
We will confirm whether your return is accepted.
If it is accepted, we will send you a return authorisation together with the correct return address and return instructions.

Please do not send any item back before you have received that authorisation. An item sent back without an authorisation cannot be matched to your order, cannot be accepted, and cannot be refunded. We do not accept returns or customer drop-offs at any ZHAS LLC address.

Return shipping costs

If the item is faulty, damaged in transit, or we sent the wrong product, ZHAS LLC pays the return shipping cost.
If you are returning an item because you changed your mind, the return shipping cost is your responsibility, and original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund is issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your refund, please contact us.

Damaged, defective or incorrect items

Please inspect your order on delivery and contact us within 7 days if the item is defective, damaged, or is not what you ordered, so that we can evaluate the issue and make it right.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can normally cancel an order that has not yet been dispatched. Once an order has been dispatched it must be handled as a return.